Please be aware that passwords are case sensitive. If you are using the original password assigned to you by IT Services, this means that the first and third letters must be capitalized. If you changed your password and used any upper case letters to create it, those letters must be capitalized when you enter your password. This is true even if you were previously able to login without using the capital letters.
If you are unable to login to Blackboard or other University services and have access to an external e-mail account, please contact BBSupport@francis.edu for assistance. Include your name and username in the message.